Customer stories

A week on Arrivo, in two very different businesses.

A three-store supermarket group that moved everything onto the Pro plan, and a cleaning company whose team is never in the same room. What the desk and the roster looked like before, and what changed.

These stories are composite examples of how Arrivo is used across a business. Names of people and businesses are not shown.

Supermarkets 3 stores · Auckland Pro plan

Three stores, one roster, and the Sunday-night spreadsheet is gone.

A family-owned group with three suburban supermarkets, around twenty staff across them, and one operations manager who used to spend Sunday evening building three rosters in three spreadsheets.

Before
  • —Three rosters in three spreadsheets, emailed as PDFs and pinned up in the staff room.
  • —Shift swaps agreed in a group chat, so the printed roster was wrong by Wednesday.
  • —Leave asked for by text. Two people off on the same Saturday more than once.
  • —Paper timesheets collected fortnightly and re-typed into payroll by the office.
  • —Contractors at the loading dock signed a clipboard, when they remembered.
What they set up
  • ✓Three sites in one Portal, with department managers able to see and edit only their own store.
  • ✓Arrivo Go for every staff member, iPhone and Android.
  • ✓Clock in and out on the staff-room iPad, so hours are recorded where people already walk past.
  • ✓A kiosk at each loading dock with a short contractor form and induction questions.
  • ✓Approved timesheets exported straight into payroll at the end of the fortnight, instead of re-keyed.
What changed
  • →One roster across three stores. Staff who work at two of them see one week, not two PDFs.
  • →Sunday evening is no longer roster night. The operations manager builds next week during the week, from the office or her phone.
  • →Leave requests land next to the roster, so a second Saturday request is obviously a second one.
  • →Fortnightly payroll went from an afternoon of re-typing to reviewing exceptions and pressing approve.
  • →Every contractor on every dock is in one searchable log, with the induction they agreed to.
A Tuesday now

Someone calls in sick at the Mt Eden store.

  1. 1The department manager opens the Portal on the back-office monitor and sees who at the other two stores is off today and has hours left this week.
  2. 2She asks Arrivo Intelligence: "Who from Newmarket could cover checkout at Mt Eden from 2pm?" It lists two people and notes one of them has a leave request pending for Thursday.
  3. 3She moves the shift. The person's Go app updates, and they tap to confirm they've seen it.
  4. 4At 2pm they clock in at Mt Eden. The timesheet already shows the right store and the right hours. Nobody writes anything down.
Commercial cleaning 14 staff · 9 client sites Pro plan

A team that's never in the same room, with a roster that is.

A commercial cleaning company working across nine client buildings, run by the owner and one supervisor. Some sites are done at 6pm, some after midnight, and a few cleaners cover two buildings in a single shift. The staff rarely meet each other, and never at an office.

Before
  • —The week's sites sent to each cleaner as a text message on Sunday.
  • —Paper run sheets signed at each building and handed in on Friday, sometimes.
  • —When a client asked "was anyone here on Tuesday night?", the answer took a phone call and a day.
  • —Hours worked out from run sheets and memory, then typed into payroll.
What they set up
  • ✓Nine client sites in the Portal. No kiosks; a printed Arrivo QR code inside each building's service entrance.
  • ✓Arrivo Go for all fourteen cleaners. Scanning the QR clocks them in at that site.
  • ✓A weekly roster by site, published Thursday for the following week.
  • ✓Timesheets built from the published roster, with each site’s clock-in and clock-out times alongside, approved by the supervisor on Friday morning.
What changed
  • →Every cleaner sees their own week in Go — which building, what time, the address and the door notes — including the nights they cover two sites. No Sunday texts.
  • →The owner can answer a client's "was anyone there?" from her phone, with the time in and time out.
  • →A cleaner who wants a night off asks in Go. The supervisor sees who else is free before saying yes.
  • →Friday payroll is a review of exceptions, not a reconstruction of the week.
A Tuesday now

A client emails at 9am: "Our alarm went off at 7:40 last night."

  1. 1The owner asks Arrivo Intelligence on her phone: "Who was at the Quay Street site last night and when did they leave?"
  2. 2It answers from the clock-in log: two cleaners, in at 6:05pm, out at 7:35pm. Nobody from her team was in the building at 7:40.
  3. 3She replies to the client in two minutes with the times, instead of ringing two people and waiting for them to wake up.

Want to see your own Tuesday on Arrivo?

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